Driving Force
The people who make it happen in your business also need to ensure they
are kept up to date with industry change or need to ensure that their team
are meeting targets and achieving Continued Professional Development (CPD).
These one day courses are designed to help you stay focused on your business.
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Leading with Knowledge
Supervisory management development is essential to ensure your operation runs smoothly. A series of courses have been established to ensure your team are developing and passing on these skills to your workforce.
Workshops include:
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Skill Slots
Skills are an important part in every job, especially hospitality
and tourism. Hotels and restaurants are finding it increasingly difficult
to train and develop their staff with the necessary skills to make an effective
bar person, waiter or whichever area of the hotel or restaurant industry
they work in. Skill slots are designed to
take away some of the burden of
training from employers.
Slots can be from 1 to 12 people in any area of hospitality:
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Click here to enquire or to make a reservation for this course.
WorldHost Principles of Customer Service – Hospitality or Retail 
Participants of this WorldHost programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.
The course will focus on Hello and Welcome; Working towards WOW; communication; the power of listening; going the extra mile. The course is a fun, lively workshop designed to generate passion and enthusiasm for delegates to deliver back into the hospitality and retail industries.
Click here to
enquire or to make a reservation for this course.
Scottish Vocational Qualifications
Scottish Vocational Qualification (SVQs) are an excellent way of developing your
team. The qualifications are designed to be work based and give candidates
credit for the skills they already have or are progressing towards.
SVQs are available at Levels 2 and 3 in all Hospitality occupational areas - Food and Beverage Service, Professional Cookery; Front Office; Housekeeping; Kitchen Services; Hospitality Supervision.
Management VQ Level 3, 4 and 5 are nationally accredited awards recognised by
the Scottish Qualifications Authority (SQA) in partnership with MSC and
the Chartered Management Institute (CMI). These are appropriate for Heads
of Department or Managerial Staff, up to Strategic Managers.
Customer Service Level 2 and 3 will help your team members understand the importance of Customer Service Delivery. The journey your customer has within your organisation is very much dependent on the people who are in front of the customer and how they deal with situations. Going the ‘Extra Mile’ is encouraged throughout the Vocational Qualifications and encourages people to stop and think about what they are doing and what the results of their actions will be.
The SVQ is aimed at individuals with more a personal responsibility and autonomy in their management role. The SVQ will give them the opportunity to demonstrate recognisable management and leadership skills, for example, managing business processes, developing and implementing operational plans, leading, planning and implementing change, managing finance, providing learning opportunities. Individuals may find that the focus of their work is more to do with managing projects or with technical matters, than with people.
Candidates can start anytime and work at their own pace.
Retail Works Pre-employment Programme
Developed by Skillsmart Retail, this course is aimed at developing peoples knowledge about the retail industry and job opportunities available in the sector. To recognise the importance of customer service and selling skills in the sector through a fun and friendly environment, during courses, candidates can learn the importance of self development and teamwork.
Any course which you may require or you would like developed then let us
know and we can either source it for you or we can develop a course to
suit your needs.
