DM Training Aberdeen Scotland, management training courses, personal licence holder hospitality, SVQs

GENERAL COURSES

Driving Force

The people who make it happen in your business also need to ensure they are kept up to date with industry change or need to ensure that their team are meeting targets and achieving Continued Professional Development (CPD). These one day courses are designed to help you stay focused on your business.

Courses to offer:

Introduction to Management
Time Management
Self Development
Role & Responsibility of Team Leader/First Line Manager
Communication Skills

Team Planning
Appraisal Skills
Training/Coaching/Mentoring
Motivation & Delegation
Decision Making & Problem Solving

Click here to enquire or to make a reservation for one of these courses.

Leading with Knowledge

Supervisory management development is essential to ensure your operation runs smoothly. A series of courses have been established to ensure your team are developing and passing on these skills to your workforce.

Workshops include:

Craft Trainer
Confidence Building

Train the Trainer

Click here to enquire or to make a reservation for one of these courses.

Skill Slots

Skills are an important part in every job, especially hospitality and tourism. Hotels and restaurants are finding it increasingly difficult to train and develop their staff with the necessary skills to make an effective bar person, waiter or whichever area of the hotel or restaurant industry they work in. Skill slots are designed to take away some of the burden of training from employers.

Slots can be from 1 to 12 people in any area of hospitality:

Food and beverage skills
Bar skills
Wine service

Reception
Housekeeping
Cellar Skills

Skill Slots can be purchased any time and can be an individual slot or a few running back to back, whichever is more convenient.

Click here to enquire or to make a reservation for this course.

100k Welcomes

100k Welcomes is a new National Customer Focus Training Programme - developed on behalf of Scottish Enterprise and Highlands & Islands Enterprise and supported by the Scottish Tourism Forum - consisting of two courses:

Leading Service Excellence – for owners, managers, supervisors and those with responsibility for recruiting, training and developing staff
Delivering Service Excellence – for frontline staff

The programme is designed to help businesses achieve better results through focusing on:

Developing and delivering customer service
Achieving excellent performance through great leadership
Continuous improvement based on customer feedback

Click here for course calendar. Click here to enquire or to make a reservation for this course.

Chartered Management Institute - Introductory Certificates

Introductory Certificate in Team Leading Level 2 - This certificate is intended for employees who are moving into a role as team leader or for those who are new to such a role.
Introductory Certificate in Management Level 3 - This certificate is intended for employees who are moving into first line management role or for those who are new to such a role.

Scottish Vocational Qualifications

Scottish Vocational Qualification (SVQs) are an excellent way of developing your team. The qualifications are designed to be work based and give candidates credit for the skills they already have or are progressing towards.

SVQs are available at Levels 2 and 3 in all Hospitality occupational areas - Food and Drink Service, Professional Cookery; Front Office; Housekeeping; Hospitality Supervision.

Management VQ Level 4 and 5 are nationally accredited awards recognised by the Scottish Qualifications Authority (SQA) in partnership with MSC and the Chartered Management Institute (CMI). These are appropriate for Heads of Department or Managerial Staff, up to Strategic Managers.

Customer Service Level 2 and 3 will help your team members understand the importance of Customer Service Delivery. The journey your customer has within your organisation is very much dependent on the people who are in front of the customer and how they deal with situations. Going the ‘Extra Mile’ is encouraged throughout the Vocational Qualifications and encourages people to stop and think about what they are doing and what the results of their actions will be.

The SVQ is aimed at individuals with more a personal responsibility and autonomy in their management role. The SVQ will give them the opportunity to demonstrate recognisable management and leadership skills, for example, managing business processes, developing and implementing operational plans, leading, planning and implementing change, managing finance, providing learning opportunities. Individuals may find that the focus of their work is more to do with managing projects or with technical matters, than with people.

Candidates can start anytime and work at their own pace.

Retail Works Pre-employment Programme

Developed by Skillsmart Retail, this course is aimed at developing peoples knowledge about the retail industry and job opportunities available in the sector. To recognise the importance of customer service and selling skills in the sector through a fun and friendly environment, during courses, candidates can learn the importance of self development and teamwork.

Any course which you may require or you would like developed then let us know and we can either source it for you or we can develop a course to suit your needs.